Privacy Policy

1. What personal information we collect

The information we collect depends on how you interact with us. It may include:

• identity and contact details — name, business name, email, phone number and postal address;
• membership and service details — plan, booking and operational contact information;
• billing information supplied to Stripe — including the limited payment status and invoice information Stripe returns to us. King Work does not receive or store full card numbers or security codes;
• access and usage records — meeting-room bookings, building access logs, Wi-Fi usage and CCTV footage of common areas;
• correspondence — enquiries, tour requests and feedback you send us; and
• marketing preferences — your opt-in or opt-out status for newsletter and event communications.

We do not generally collect sensitive information (as defined in the Privacy Act). If we need to do so, we will ask for consent unless an exception under law applies.

2. Virtual Office self-sign-up and electronic signatures

If you apply for a Virtual Office, we collect the business, signer, contact, registered-address, requested-start-date and service information needed to prepare and administer the agreement. When an authorised representative accepts the agreement, we retain the agreement text and version, typed name and title, electronic-signature method and evidence, acceptance statement, date and time, and a cryptographic integrity reference. We also retain limited security evidence, such as a hashed IP address and browser user agent, to help demonstrate the acceptance record and prevent fraud.

A drawn signature image is retained only when the signer elects the drawing method. An accessible typed-signature declaration is available when the drawing panel cannot be used. These records support the agreement, authentication, fraud prevention, customer support and our legal obligations. They are not published in the King Work Community directory.

3. How we collect it

We collect personal information directly from you whenever possible — for example when you book a tour, sign up for membership or a Virtual Office, contact us, attend an event, or use our space and services. We may also collect information from third parties such as your employer (if your membership is arranged through a business), payment processors, or publicly available sources.

4. Why we collect and use it

We use personal information to:

• provide and administer memberships, Virtual Office services, bookings and access;
• prepare, record and evidence Virtual Office agreement acceptance;
• process payments, manage payment recovery and issue invoices;
• respond to enquiries and provide customer support;
• maintain the safety and security of our premises (including CCTV);
• send service updates and, where you have opted in, marketing about King Work events, offers and news;
• improve our website, services and member experience; and
• meet our legal, regulatory and tax obligations in Australia.

5. Disclosure of your information

We do not sell your personal information. We may disclose it to:

• service providers who help operate the service, including Stripe for secure payment processing, Supabase for authenticated application data, Resend for transactional email delivery, and Cloudflare for website hosting and security;
• accounting, CRM, IT-security and other service providers acting for us;
• professional advisers where reasonably necessary;
• government, law-enforcement or regulatory bodies where required or authorised by law; and
• a purchaser or successor in the event of a sale, merger or restructure of our business.

We disclose only what is reasonably necessary for the relevant purpose and require our service providers to protect information appropriately.

6. Overseas disclosure

Some of our service providers may store or process data outside Australia, including in the United States, the European Union and other locations in which they or their sub-processors operate. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.

7. Cookies and analytics

Our public website does not currently use analytics or advertising tracking cookies. Our hosting and security providers may process limited technical information necessary to deliver, protect and troubleshoot the website. If we introduce analytics or other tracking technologies, we will update this policy before the change takes effect.

8. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Measures include access controls, encryption in transit, secured premises and staff confidentiality obligations.

We retain information only for as long as necessary for the purpose for which it was collected, to resolve disputes, or to meet legal, regulatory or tax obligations. Unsigned Virtual Office drafts are closed after seven days of inactivity; their records are retained privately rather than publicly displayed. Signed agreements, payment-status records, service communications and related audit evidence are retained for the period reasonably necessary to administer the service and meet applicable record-keeping obligations, then securely deleted or de-identified where appropriate.

9. Accessing and correcting your information

You may ask for access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. Virtual Office customers can update day-to-day operational contact details through their authenticated account. Changes to a legal entity, registered address, signer or service date may require an agreement review, so please contact us. We may need to verify your identity before acting on a request.

10. Marketing and Community profiles

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us. We will continue to send essential service communications relating to your membership. A King Work Community profile is optional: we will create or publish one only where you have separately given clear consent and approved the profile content.

11. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first so we can investigate and try to resolve the concern. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

12. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page with its last-updated date.

13. Contact us

For privacy questions, requests or complaints, contact our Privacy Officer:

King Work
Level 3, 117 King William Street, Adelaide SA 5000
Email: info@kingwork.com.au
Phone: 1300 051 031